Implementasi Metode Antrean Prioritas dalam Sistem Informasi Servis Kendaraan
DOI:
https://doi.org/10.61769/telematika.v18i2.623Keywords:
UTAUT, benchmark, priority queue, service information system, queue, time estimationAbstract
The accuracy of service information, including time information, is one of the most critical benchmarks in service quality. One of the service businesses that require time information is a repair shop. PGM Workshop is an automotive business that offers car and motorcycle service services. The workshop has a policy to provide an estimated completion time for transactions with a duration of more than one day. However, based on transaction data in 2022, the estimate's accuracy currently only reaches 68%. It was caused by several things, including the absence of specific rules in determining which services need to be done first so that the order of work can easily change, which causes the estimated time not to be achieved. In order to improve the accuracy of the estimation, a vehicle service information system was designed. The proposed system aims to provide a solution by adopting the priority queuing method. A responsive queuing system that can provide queue recommendations based on workshop data is expected to improve the estimates' accuracy. The designed system will calculate the estimation time of each transaction before sorting all active transactions by priority. The priority level will change according to several parameters: duration, arrival time, and remaining estimation time. The method is expected to help workshops improve the accuracy of estimation time by ensuring all services are completed before the specified estimation time. Based on the test results, it is found that the method used can increase the estimation accuracy to 80%. The final results obtained in the user acceptance test using UTAUT show that the target users have a positive response to the system in terms of performance expectancy, effort expectancy, and social influence.
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