Analisis User Interface Sistem Informasi Akademik Berbasis Mobile pada Aspek Usability (Studi Kasus: Aplikasi XYZ)

Authors

  • Yosi Yonata Departemen Sistem Informasi, Institut Teknologi Harapan Bangsa
  • Evasaria Magdalena Sipayung Departemen Sistem Informasi, Institut Teknologi Harapan Bangsa
  • Nadya Theresa Departemen Sistem Informasi, Institut Teknologi Harapan Bangsa

DOI:

https://doi.org/10.61769/telematika.v15i1.355

Keywords:

sistem informasi akademik, usability, user interface, ISO 9241, 11, SUS questionnare, usability testing

Abstract

XYZ application is a mobile-based academic information system owned by PTX. In building a good application, one component that needs to be considered is usability. XYZ application itself has never been measured for usability and has several interface designs that are difficult to use. Therefore, improvements were made to the user interface by referring to the three components of usability according to ISO 9241: 11, namely effectiveness, efficiency, and satisfaction. These three components were measured using the System Usability Scale (SUS) questionnaire and usability testing. The improvements increased in the usability value. This increment shows that the proposed design is easier to use than the initial design.

 

Aplikasi XYZ merupakan sistem informasi akademik berbasis mobile yang dimiliki PTX. Dalam membangun sebuah aplikasi yang baik, salah satu komponen yang perlu diperhatikan adalah usability. Aplikasi XYZ sendiri belum pernah diukur tingkat usability-nya dan memiliki beberapa desain interface yang sulit digunakan. Oleh karena itu, dilakukan perbaikan pada user interface dengan mengacu pada tiga komponen usability menurut ISO 9241:11 yaitu effectiveness, efficiency, dan satisfaction. Ketiga komponen tersebut diukur dengan menggunakan System Usability Scale (SUS) questionnaire dan usability testing. Perbaikan yang dilakukan menghasilkan peningkatan nilai usability. Peningkatan tersebut menunjukkan bahwa desain usulan lebih mudah digunakan dibanding desain awal.

Author Biographies

Yosi Yonata, Departemen Sistem Informasi, Institut Teknologi Harapan Bangsa

Menerima gelar Sarjana Teknik dari ITB Jurusan Teknik Elektro bidang Teknik Komputer pada tahun 2000 dan gelar Magister Teknik dari ITB Jurusan Teknik Elektro bidang Teknologi Informasi pada tahun 2002.

Evasaria Magdalena Sipayung, Departemen Sistem Informasi, Institut Teknologi Harapan Bangsa

Menerima Sarjana Teknik dari Sekolah Tinggi Teknologi Telkom Jurusan Teknik Informatika tahun 2003 dan gelar Magister Teknik dari ITB jurusan Teknik Elektro bidang Teknologi Informasi pada tahun 2007.

Nadya Theresa, Departemen Sistem Informasi, Institut Teknologi Harapan Bangsa

Menerima gelar Sarjana Komputer dari ITHB Program Studi Sistem Informasi pada tahun 2020. Minat penelitian pada User Interface dan User Experience.

References

E. Indrayani, “Management of Academic Information System (AIS) at Higher Education in The City of Bandung”, 13th International Educational Technology Conference, pp. 629, 2013.

J. Nielsen, Usability 101: Introduction to Usability, Nielsen Norman Group, [Daring]. Tersedia: https://www.nngroup.com/articles/usability-101-introduction-to-usability/ [12 Maret 2020].

International Organization for Standardization. 2018. ISO 9241-11 Ergonomics of human-system interaction - Part 11: Usability: Definitions and concepts.

Admin, System Usability Scale (SUS), Usability Gov. [Daring]. Tersedia: https://www.usability.gov/how-to-and-tools/methods/system-usability-scale.html [16 Juni 2020].

Brooke, J., “SUS: a retrospective”. Journal of Usability Studies, vol. 8 (2), pp. 29-40, 2013.

J. Sauro, Measuring Usability With The System Usability Scale (SUS), Measuring U, [Daring]. Tersedia: https://measuringu.com/sus/ [14 Juni 2020]

J. Nielsen. 10 Usability Heuristics for User Interface Design, Nielsen Norman Group, [Daring]. Tersedia: https://www.nngroup.com/articles/ten-usability-heuristics/ [28 April 2020]

N. Thomas. How To Use The System Usability Scale (SUS) To Evaluate The Usability Of Your Website. [Daring]. Tersedia: https://usabilitygeek.com/how-to-use-the-system-usability-scale-sus-to-evaluate-the-usability-of-your-website/ [14 Juni 2020]

J. Nielsen. Usability Metrics, Nielsen Norman Group, [Daring]. Tersedia: https://www.nngroup.com/articles/usability-metrics/ [16 Juni 2020]

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Published

2020-12-31

Issue

Vol. 15 No. 1 (2020)

Section

Articles

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